Software Service Agreement
This Software Service Agreement (“Agreement”) is between you (“Customer”) and vointel (“Provider”) for access to the vointel Voice Intelligence Engine hosted or deployed for Customer use.
1. License and access
Provider grants Customer a non-exclusive, non-transferable right to access and use the software during the subscription term, subject to usage limits of the selected plan.
2. Service levels
Provider will use commercially reasonable efforts to keep the service available. Planned maintenance will be communicated when practicable. Self-hosted deployments are operated by Customer under their own infrastructure policies.
3. Customer data
Customer retains all rights to audio, transcripts, and outputs. Provider processes Customer data only to deliver transcription, summarization, action items, Q&A, and related features. Deletion of projects removes associated records per application behavior and retention settings.
4. Fees and plans
Paid plans are billed according to the pricing selected at signup. Included minutes reset per billing period. Overage or upgrade terms will be specified at purchase.
5. Confidentiality
Each party will protect the other’s confidential information with reasonable care and use it only for purposes of this Agreement.
6. Warranty disclaimer
The service is provided “as is.” Provider disclaims warranties of merchantability, fitness for a particular purpose, and non-infringement to the extent allowed by law.
7. Indemnity
Customer will indemnify Provider against claims arising from Customer content or use of the service in violation of law or this Agreement.
8. Governing law
This Agreement is governed by the laws applicable to Provider’s principal place of business, without regard to conflict-of-law rules.